Due to the confidence which we have in the work we carry out for our customers, we are happy to guarantee all materials and labour.
Inevitably, problems do occasionally occur, either during a job or following completion. In any such event, we encourage our customers to tell us about it as soon as possible. In our eyes, it's your right and your problem will be dealt with as a priority - so don't hold back!
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use the Dispute Resolution Ombudsman for dispute resolution.
For more information about our standards of work read the: Which? Trusted Trader Code of Conduct
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.